Contact · Skopje counter
Walk up to the counter.
We'll take it from here.
Tell us about your restaurant the way you'd tell us at the bar. Your message lands as a ticket on a real human's screen — and we reply in one business day, in your language.
On the floor · right nowOpen
Sonline
Tonline
Bonline
Real humans, no chatbots. Drop a note any time — outside hours, you'll get a confirmation right away and a reply the next business morning.
Open a ticket
Write to us
like you'd write a ticket.
Pick a topic, type a few lines, hit send. Watch your message print itself on the right — that's exactly how it lands on our screen.
ul. Mito Hadživasilev 26·1000 Skopje·MK
27 May 2026 · 15:33Ref · T·111
Guest—
Reply to—
Restaurant—
Number—
City—
Branches1 location
Topic01 · Book a demo
RoutedSolutions
SLA< 1 business day
StatusDrafting
— thank you — keep this stub —
Routed toSolutionsauto
SLAReply within one business day< 24h
Three lines
Pick a line.
Real humans answer all of them.
If a ticket feels like overkill, dial straight through. We keep lines separate so an urgent table issue never gets buried under onboarding calls.
Line 124/7 · Always on
Sales & onboarding
Pricing, demos, migrating from your current POS, multi-branch rollouts. Best for new restaurants.
Before you write
The ten things
everyone asks first.
If one of these answers the question already, you can save yourself a ticket. If not — write anyway, we'd rather hear from you twice than not at all.
Q · 01
How fast will I actually hear back?
One business day for tickets opened Mon–Fri. Most replies go out the same afternoon — we try to keep our own queue under twenty open tickets. Outside hours, you'll see a confirmation immediately and a real reply the next morning.
Q · 02
How fast is the setup process?
Our standard implementation takes 24-48 hours. This includes software configuration and on-site staff training for your first shift.
Q · 03
Do you support fiscal printers in my country?
Yes, Orderly is native to the Balkan market. We support all major fiscal printers certified in North Macedonia, and are actively expanding support across the region.
Q · 04
Can I use my existing hardware?
In most cases, yes. Orderly runs on iPads, Android tablets, iOS devices, Windows-based POS terminals, Mac, and web browsers. Thermal printers are fully supported. Our team will verify your setup during the demo.
Q · 05
What languages do you support — in software, and on the phone?
The product ships in Macedonian, Albanian and English by default; Our support team answers in MK, SQ and EN. If you want an extra language that we do not support you can freely contact us.
Q · 06
Do my guests need to download an app?
NO. Guests use an easy to use web interface with one scan of the QR code. The app is made for owners and employees only.
Q · 07
Can I customize the QR menu with my branding?
Yes, of course. Your business name, your logo and all your items are customized by you.
Q · 08
What languages does the QR menu support?
As of right now we support: English, Macedonian, Albanian. If you want an extra language that we do not support you can freely contact us.
Q · 09
Can I manage multiple branches from one account?
Yes you can see every branch detail from one account.
Q · 10
Can I set different menus for lunch and dinner?
Yes you can and the best part is during installation we will guide you through every step.