Privacy Policy
Your trust is our most valuable asset. We handle your data with the same precision and care that you bring to your business.
1. Introduction
At Orderly, we believe that privacy is a fundamental right.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our web platform, mobile applications, and hardware integrations. By using Orderly, you entrust us with your operational data, and we take that responsibility with professional solemnity. We build and operate a cloud-based point-of-sale and ordering platform. If you have questions about this policy, contact us at contact@orderly.mk.
2. Information We Collect
Personal Data
Identity details including name, email address, and professional contact information provided during registration.
Business Data
Menu items, employee schedules, and transactional history necessary for service operation.
Technical Data
IP addresses, browser type, device identifiers, and usage patterns collected via diagnostic logs and cookies.
3. How we use Information
Service Provision
Processing orders and managing operations across your establishment.
Legal Compliance
Ensuring fiscal transparency according to local tax laws and maintaining records required for financial auditing.
Communication
Providing critical system updates, security alerts, and technical support to keep your operations running 24/7.
Fiscals
Generate fiscal receipts and comply with local tax regulations.
Notifications
Send push notifications for new orders, kitchen updates, and alerts.
Authentication
Authenticate users and manage session security.
Monitoring
Monitor system performance and fix issues that might occur during production
Communication with you
Communicate with you about your account or service updates.
4. Sharing & Disclosure
We do not sell your data.
We only share necessary information with vetted third-party processors who assist in providing our services, such as cloud infrastructure providers and notification providers (Google Firebase).
5. Data Security
We retain your data for as long as your account is active or as required by law. Fiscal receipt data is retained for a minimum of 5 years as required by tax law. You may request deletion of non-legally-required data at any time.
6. Your Rights
Right to Access
Request a complete copy of personal data we hold about you at any time
Right to Correction
Demand that we update or rectify inaccurate or incomplete information.
Right to Erasure
Request the permanent deletion of your data when it is no longer necessary for our operations
7. Cookies and Tracking
We use a session cookie to verify your identity when ordering through our QR ordering system. This cookie is temporary, expires after 10 minutes, and is used solely to authenticate your table session. We do not use tracking cookies, advertising cookies, or any third-party cookies. No personal data is stored in cookies.
8. Children's Privacy
Orderly is a business management tool intended for adults. We do not knowingly collect data from individuals under 16 years of age.
9. Changes
We may update this policy from time to time. We will notify active account holders of material changes via email or in-app notification. Continued use of the platform after changes constitutes acceptance.
If you have any questions about this Privacy Policy or our data handling practices, please contact our Data Protection Officer:
contact@orderly.mkAll inquiries are typically resolved within 12 business hours.